Refund policy

Return Policy & Right of Withdrawal – Innadermys

At Innadermys, we are committed to providing you with a seamless and reassuring shopping experience. In accordance with European consumer protection laws, you are entitled to the right of withdrawal and return.

Right of Withdrawal

You have the right to withdraw from your purchase within 14 days of receiving your order, without the need to provide any reason.

Return Procedure

To initiate a return, please contact our customer service at support@innadermys.com
We will provide you with detailed instructions.
⚠️ Do not return goods directly without prior approval.

When contacting us, please include:

Your order number
Whether the request concerns a return or an exchange

Conditions for Acceptance of Returns

We can only accept a return if:

The product is returned within 30 days of the original order date
The product is unused, undamaged, and includes all original tags and packaging
The product is not personalized

Return shipping costs are the customer’s responsibility unless the product is defective or damaged.

Refunds

Once your return has been received and inspected by our team, you will be notified by email.
If the return is approved, your refund will be processed using your original payment method within 14 days.

Non-returnable Items

Certain products may not be eligible for return:

Perishable goods
Personalized or custom-made items

Shipping Address Errors

Please make sure that your shipping address is entered correctly at checkout.
Innadermys cannot be held responsible for shipments sent to an incorrect address provided by the customer.